Frequently Asked Questions

 

1.  Can you ship to a PO Box or APO/FPO?      

   We prefer shipping UPS most of the time, but if you supply us with a PO Box or APO/FPO address, your order will be shipped USPS Priority Mail. 

2.  Can I pay with a check?

We no longer accept checks.  This includes in store purchases.

3.  Where are you located?

   The Red Zone is located in the middle of downtown Athens, GA.  We are located in the middle of Clayton St between Lumpkin St and College Ave.  We are on the left side of the street with two big Georgia Bulldog Flags flying. Click Here for directions
Have a look inside our store Click Here

4.  What are your hours?

Monday - Saturday    10:00 am till 6:00 pm

Sunday                        1:00 till 5:00 pm

Friday Night before gameday and gameday hours vary.  The Red Zone is open late on both days.

Returns

Returning an Item
	If you plan to return an item please look over this simple checklist to make sure we can continue to give you the best possible service. Click here and print this return label. Include it with your returning merchandise. Please gather the item you wish to return including all tags, receipts, and if possible the original shipping box. Be sure to print out and complete the return form found at www.ugaredzone.com under FAQ. It is very important that you include your order number and contact information. Please be as clear as possible regarding your return instructions. We suggest that you use UPS or USPS with delivery confirmation for your return. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our store. Please return your package to: The Red Zone 155 E. Clayton St Athens, GA  30601 There will be a 10 % restocking fee for any item being returned for a refund.  Any item being exchanged or damaged will not incur any fee. All returns must have original tags attached and be in the same condition as they were shipped. All Sale/Clearence items are non-refundable.  Exchanges only.  You can expect that your return will be handled within 2 days of reciept.  Please allow 2-3 days after you have been refunded to see the transaction on your statement.

 

Damaged or Defective Products

What to do
	When your package arrives, please inspect it carefully for any damage caused during shipping or otherwise.  If there is a problem, please contact us at 706-353-8500 or redzonestore@yahoo.com to inform us about the problem.  We will then work with you to resolve any such problem by replacing the item.

Product Warranties

	Any warranty information will come in the packaging with your item.